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My latest health records aren’t showing up in the app. How do sync them directly?

Written by Lotus Support
  1. Open Lotus → Profile → Data Sources → Hospitals & clinics: Search for your hospital or clinic and tap Connect.

  2. Sign in to your patient portal (the online account you use with your hospital or clinic): Give permission to share your records, then return to Lotus.

  3. Give it a little time: Some health systems update overnight; Lotus also runs regular syncs and processes background updates.

  4. Still missing? Text +1 (415) 305-9265 with the provider name and we’ll investigate the connection.

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