Lotus first uses Verified to help confirm your identity using your phone number and the details you provide. If more information is needed, Persona guides you through an extra identity check.
If an extra check is needed, the options may include:
Social Security number (SSN) verification (typically the fastest): you enter your SSN so Persona can confirm your identity quickly.
Facial + ID verification (if that feels more comfortable): you scan a government-issued ID and complete a brief facial verification so Persona can confirm it’s really you.
Privacy is central to the design. Your verification data (including SSN or facial match information) is used only to verify your identity, find medical records that belong to you, and protect access to your account and records. We do not share or expose this information to other third parties without your consent.
If you’re deciding between the two: SSN is often the quickest path, but facial/ID match is always available if you’d prefer not to use SSN.