Explain step by step how you access my data and why it’s being used?

You pick which sources to connect (hospitals, clinics, Apple Health, etc.) and give consent to treatment. That consent is the legal “green light” that lets your care team securely fetch your records for your care.

Like matching a boarding pass to a passport, a quick ID check makes sure we’re pulling the right chart for the right person (and not mixing you up with someone who shares your name).

Behind the scenes, Lotus asks a secure “record locator” service (through national exchange frameworks) a simple question: “Which hospitals/clinics have [name’s] chart?” It’s like using a directory to see where to knock.

We then make a read-only request to those sources. Each request carries a digital “Purpose-of-Use” badge that says Treatment (think: a stamped delivery label). The systems on the other side use that to decide what to return.

Hospitals send back your clinical info in national standards (think of them as common file formats for healthcare). You’ll typically see things like problems, meds, allergies, labs, vitals, and notes.

Lotus de-duplicates, reconciles, and labels your data (with source and date) so it becomes one clear, searchable record. We never change your original hospital charts; we keep a secure copy to power your experience.